In the past they have had numerous issues with elevators being "down" (which sometimes means that a service person has it locked for loading something) and they clearly are NOT providing safety maintenance on them (leaving them out of service for long periods which if not illegal is extremely dangerous) in this very tall hi-rise FULL of people. I called the office and they said they'd probably check on it.įinally we just gave up and dragged our luggage through 4 flights of stairs requiring multiple trips up and down with heavy loads. Knowing of another elevator down a long hall, we finally gave up and left the crowd of others sweating in the outside hallway and dragged our luggage to that remote elevator only to find that this elevator was broken down too. We waited in the heat for an elevator till soaking wet and late for our plans. One elevator had a sign posted (out of service) during our whole stay there. But Multiple elevators were out of service at checkout time. I’m hoping the roach problem will be taken care of for future users. I gave it a 5 star because over all this was great. Close to the beach access and during the time we stayed it was not packed at all making it really nice. Unit had everything we needed to cook and we didn’t need to buy any toiletries while here except our own shampoo and toothpaste. Shower was amazing! Check in simple and check out a breeze. Included 2 chairs for beach with our stay. The complex is located on a very busy route making it a challenge to get in and out of traffic. There was only one area to grill out and it was quite a way from our complex. The beds were not very comfy and the pillows either. The sand bar was supposed to be open during our stay and wasn’t due to construction. We did report this and received a voicemail from a manager stating they were sorry. This definitely made us uncomfortable and worried. We found a cockroach in the bathroom and in the garage area of the complex. With that said I will still highly recommend this beautiful resort!! We rented the penthouse with rooftop deck, we went all out for our families. Plus they really needed to have better scheduling of it as the place we rented wasn't even rented out the next week we were leaving so they literally could have waited a couple days to Reno the place we rented & it was super expensive too. The management did make it right but this level of renovation wasn't communicated. That really was a bummer our last day because they had a tarp that blocked our full on ocean view all afternoon and early evening while we were cooking our fresh catch fish meal together. We knew they were doing routine work during the off season while we were there but it was a little over the top and what was stated in the info when we booked. This is a perfect place to rent at in the Destin area!! It's a beautiful resort with a gorgeous pool, a hot tub & right on the beach!! We loved our stay and will go back!! This place is really clean & taken care of beautifully!! We did have an issue with them working on our unit while we were staying there though. We can't wait to go back for our anniversaries and staycations. I am so thankful we got married at The Henderson. They saved the day! I don't know of any wedding venue with this level of customer service. The Henderson came through and were able to find staff with kids club experience to help babysit. I hired an outside babysitting company to watch my nieces and nephews during the reception and the company canceled last minute. It was so dreamy and magical! The staff at The Henderson truly made my family and I feel like royalty. Hannah the manager was amazing to work with and was organized, prompt communication, and so friendly! We had a girls spa day before the rehearsal dinner and it was a luxury experience! On the wedding day, we had cocktail hour at the sunset terrace and the reception on the grand lawn with a clear top tent. We had our wedding day at The Henderson on 10/28/22 and it was a five-star experience! The resort is so beautiful and elegant- all of the guests enjoyed their stay there.
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